3.0.0 515 2023-01-11T13:35:23Z 2023-01-11T13:35:23Z Senate S 2017-03-02 115 sscm00 Commerce, Science, and Transportation Committee Senate Standing Referred to 2017-03-02T20:39:27Z United States Call Center Worker and Consumer Protection Act of 2017 115 1300 HR 2017-03-17 Referred to the Subcommittee on Digital Commerce and Consumer Protection. Related bill CRS 2017-03-02 sscm00 Commerce, Science, and Transportation Committee Senate Read twice and referred to the Committee on Commerce, Science, and Transportation. IntroReferral 2017-03-02 Introduced in Senate IntroReferral 10000 9 Library of Congress C001070 Sen. Casey, Robert P., Jr. [D-PA] Bob Casey D PA N B000944 Sen. Brown, Sherrod [D-OH] Sherrod Brown D OH 2017-03-02 True M001170 Sen. McCaskill, Claire [D-MO] Claire McCaskill D MO 2017-03-02 True M001183 Sen. Manchin, Joe, III [D-WV] Joseph Manchin D WV 2017-03-15 False D000563 Sen. Durbin, Richard J. [D-IL] Richard Durbin D IL J. 2017-05-15 False B001230 Sen. Baldwin, Tammy [D-WI] Tammy Baldwin D WI 2017-05-25 False S000770 Sen. Stabenow, Debbie [D-MI] Debbie Stabenow D MI 2017-06-21 False D000607 Sen. Donnelly, Joe [D-IN] Joe Donnelly D IN 2017-08-03 False H001069 Sen. Heitkamp, Heidi [D-ND] Heidi Heitkamp D ND 2017-12-20 False B001277 Sen. Blumenthal, Richard [D-CT] Richard Blumenthal D CT 2018-01-11 False T000464 Sen. Tester, Jon [D-MT] Jon Tester D MT 2018-04-17 False P000595 Sen. Peters, Gary C. [D-MI] Gary Peters D MI 2018-06-12 False M001176 Sen. Merkley, Jeff [D-OR] Jeff Merkley D OR 2018-06-13 False H001075 Sen. Harris, Kamala D. [D-CA] Kamala Harris D CA D. 2018-06-19 False K000384 Sen. Kaine, Tim [D-VA] Timothy Kaine D VA M. 2018-07-10 False S001203 Sen. Smith, Tina [D-MN] Tina Smith D MN 2018-07-17 False M001169 Sen. Murphy, Christopher [D-CT] Christopher Murphy D CT S. 2018-07-24 False J000300 Sen. Jones, Doug [D-AL] Doug Jones D AL 2018-07-30 False C001113 Sen. Cortez Masto, Catherine [D-NV] Catherine Cortez Masto D NV 2018-08-15 False V000128 Sen. Van Hollen, Chris [D-MD] Chris Van Hollen D MD 2018-09-06 False Commerce Administrative law and regulatory procedures Business records Consumer affairs Federal Trade Commission (FTC) Government information and archives Government lending and loan guarantees Military procurement, research, weapons development Public contracts and procurement Telephone and wireless communication Unemployment Commerce 00 2017-03-02 Introduced in Senate 2017-05-01T21:13:00Z United States Call Center Worker and Consumer Protection Act of 2017

This bill requires a business that employs 50 or more call center employees, excluding part-time employees, or 50 or more call center employees who in the aggregate work at least 1,500 hours per week, exclusive of overtime, to notify the Department of Labor at least 120 days before relocating such center outside of the United States. Violators are subject to a civil penalty of up to $10,000 per day.

Labor must make publicly available a list of all such employers that relocate a call center. It may remove from the list an employer that has relocated the call center from a location outside the United States to a location inside the United States.

Employers must remain on the list for up to three years after each relocation. An employer is ineligible for federal grants or federal guaranteed loans for five years after being added to the list, except where the employer demonstrates that a lack of such loan or grant would threaten national security, result in substantial job loss in the United States, or harm the environment. Federal or state executive agencies or military departments, when awarding a civilian or defense-related contract, must give preference to a U.S. employer that does not appear on the list.

Businesses that initiate or receive a customer service communication must require each of their employees or agents participating in the communication to disclose their physical location at the beginning of each such communication unless all involved employees or agents are located in the United States. The bill exempts any communication: (1) initiated by a consumer if the consumer knows or reasonably should know that the employee or agent is located outside the United States, or (2) related to the provision of emergency services. Upon request, businesses must transfer a customer to a customer service agent who is physically located in the United States.

The Federal Trade Commission (FTC) may exclude certain classes or types of business entities or customer service communications from the requirements of this bill under exceptionally compelling circumstances. The bill sets forth authority for the FTC to enforce against violations.

]]> United States Call Center Worker and Consumer Protection Act of 2017 Display Title United States Call Center Worker and Consumer Protection Act of 2017 Official Title as Introduced A bill to require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. Introduced in Senate IS Short Titles as Introduced United States Call Center Worker and Consumer Protection Act of 2017 Introduced in Senate 2017-03-02T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-115s515is/xml/BILLS-115s515is.xml 2017-03-02 Read twice and referred to the Committee on Commerce, Science, and Transportation. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.