3.0.0 5375 2023-01-11T13:40:07Z 2023-01-11T13:40:07Z House HR 2018-03-21 115 [Congressional Record Volume 164, Number 49 (Wednesday, March 21, 2018)]From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]By Mr. REED:H.R. 5375.Congress has the power to enact this legislation pursuantto the following:Article I, Section 8 of the Constitution of the UnitedStates of America[Page H1755]]]> hswm00 Ways and Means Committee House Standing Referred to 2018-03-21T14:01:05Z Taxpayer First Act 115 5444 HR 2018-04-19 Received in the Senate and Read twice and referred to the Committee on Finance. Related bill CRS 2018-03-21 Referred to the House Committee on Ways and Means. IntroReferral H11100 2 House floor actions hswm00 Ways and Means Committee 2018-03-21 Introduced in House IntroReferral Intro-H 9 Library of Congress 2018-03-21 Introduced in House IntroReferral 1000 9 Library of Congress R000585 Rep. Reed, Tom [R-NY-23] Tom Reed R NY 23 N K000376 Rep. Kelly, Mike [R-PA-3] Mike Kelly R PA 3 2018-03-21 True B001293 Rep. Bishop, Mike [R-MI-8] Mike Bishop R MI 8 2018-03-21 True Taxation Computer security and identity theft Congressional oversight Fraud offenses and financial crimes Government studies and investigations Performance measurement Right of privacy Tax administration and collection, taxpayers Taxation 00 2018-03-21 Introduced in House 2018-03-30T15:55:14Z This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

The strategy must include:

  • a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector;
  • an assessment of self-service options;
  • proposals to protect taxpayer identity and reduce identity theft;
  • proposals to improve customer service in the short-term, medium-term, and long-term, and
  • metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.
]]> To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service. Display Title To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service. Official Title as Introduced To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service. Introduced in House IH Introduced in House 2018-03-21T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-115hr5375ih/xml/BILLS-115hr5375ih.xml 2018-03-21 Referred to the House Committee on Ways and Means. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.