3.0.0 2846 2023-01-11T13:37:52Z 2023-01-11T13:37:52Z House HR 2017-06-08 115 [Congressional Record Volume 163, Number 98 (Thursday, June 8, 2017)][Pages H4819-H4820]From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]By Mr. FARENTHOLD:H.R. 2846.Congress has the power to enact this legislation pursuantto the following:Article I, Section 8, Clause 1 of the U.S. Constitution[[Page H4820]]Article I, Section 8, Clause 18 of the U.S. Constitution]]> ssga00 Homeland Security and Governmental Affairs Committee Senate Standing Referred to 2018-12-03T21:12:39Z hsgo00 Oversight and Accountability Committee House Standing Reported by 2018-11-27T19:25:35Z Markup by 2018-03-15T13:10:53Z Referred to 2017-06-08T14:01:40Z H. Rept. 115-1043 Federal Agency Customer Experience Act of 2017 115 1088 S 2017-11-08 Referred to the House Committee on Oversight and Government Reform. Identical bill CRS 2018-12-03 ssga00 Homeland Security and Governmental Affairs Committee Senate Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs. IntroReferral 2018-11-29 17:28:07 The title of the measure was amended. Agreed to without objection. Floor H38800 2 House floor actions 2018-11-29 17:28:03 Motion to reconsider laid on the table Agreed to without objection. Floor H38310 2 House floor actions 2018-11-29 17:27:52 On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H9714-9715) Floor H37300 2 House floor actions 2018-11-29 17:27:52 Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H9714-9715) Floor 8000 9 Library of Congress 2018-11-29 17:20:20 DEBATE - The House proceeded with forty minutes of debate on H.R. 2846. Floor H8D000 2 House floor actions 2018-11-29 17:20:14 Considered under suspension of the rules. (consideration: CR H9714-9716) Floor H30000 2 House floor actions 2018-11-29 17:19:13 Mr. Comer moved to suspend the rules and pass the bill, as amended. Floor H30300 2 House floor actions 2018-11-27 Placed on the Union Calendar, Calendar No. 810. Calendars H12410 2 House floor actions U00810 2018-11-27 Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043. Committee H12200 2 House floor actions hsgo00 Oversight and Accountability Committee 2018-11-27 Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043. Committee 5000 9 Library of Congress hsgo00 Oversight and Accountability Committee 2018-06-05 19:15:01 ASSUMING FIRST SPONSORSHIP - Mr. Fitzpatrick asked unanimous consent that he may hereafter be considered as the primary sponsor of H.R. 2846, a bill originally introduced by Representative Farenthold, for the purpose of adding cosponsors and requesting reprintings under clause 7 of rule XII. Floor H8D000 2 House floor actions 2018-03-15 hsgo00 Oversight and Accountability Committee 1 House committee actions Ordered to be Reported (Amended) by Voice Vote. Committee 2018-03-15 hsgo00 Oversight and Accountability Committee 1 House committee actions Committee Consideration and Mark-up Session Held. Committee 2017-06-08 Referred to the House Committee on Oversight and Government Reform. IntroReferral H11100 2 House floor actions hsgo00 Oversight and Accountability Committee 2017-06-08 Introduced in House IntroReferral Intro-H 9 Library of Congress 2017-06-08 Introduced in House IntroReferral 1000 9 Library of Congress F000460 Rep. Farenthold, Blake [R-TX-27] Blake Farenthold R TX 27 N F000466 Rep. Fitzpatrick, Brian K. [R-PA-8] Brian Fitzpatrick R PA K. 8 2017-06-08 True S001191 Rep. Sinema, Kyrsten [D-AZ-9] Kyrsten Sinema D AZ 9 2018-06-19 False 2018-04-13T20:02:00Z H.R. 2846, Federal Agency Customer Experience Act of 2018 https://www.cbo.gov/publication/53752 As ordered reported by the House Committee on Oversight and Government Reform on March 15, 2018 Government Operations and Politics Congressional oversight Government information and archives Government studies and investigations Performance measurement Government Operations and Politics 00 2017-06-08 Introduced in House 2017-12-19T23:09:22Z Federal Agency Customer Experience Act of 2017

This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act. "Voluntary feedback" is defined as any submission of information, opinion, or concern that is: (1) voluntarily made by a specific individual or entity relating to a particular service of or transaction with an agency, and (2) specifically solicited by that agency.

Each agency that solicits voluntary feedback shall ensure that:

  • responses to the solicitation remain anonymous,
  • individuals who decline to participate shall not be treated differently by the agency for purposes of providing services or information,
  • the voluntary nature of the solicitation is clear, and
  • the proposed solicitation of voluntary feedback will contribute to improved customer service.

Each agency shall: (1) collect voluntary feedback with respect to its services and transactions, (2) annually publish such feedback on its website and report on such feedback to OMB, and (3) publish aggregated reports on the solicitation of such feedback.

OMB shall: (1) develop a set of standardized questions for use by agencies in collecting such feedback on service satisfaction, timeliness, and professionalism; and (2) include and maintain on a publicly available website links to the information provided on the agency websites.

The Government Accountability Office shall make publicly available and submit to Congress a scorecard report assessing the quality of services provided to the public by each agency.

]]> Federal Agency Customer Experience Act of 2018 Display Title Federal Agency Customer Experience Act of 2018 Official Title as Introduced To require the collection of voluntary feedback on services provided by agencies, and for other purposes. Introduced in House IH Short Titles as Introduced Federal Agency Customer Experience Act of 2017 Short Titles as Reported to House Federal Agency Customer Experience Act of 2018 H House Short Titles as Passed House Federal Agency Customer Experience Act of 2018 H House Official Titles as Amended by House To require the collection of voluntary customer service feedback on services provided by agencies, and for other purposes. H House Referred in Senate 2018-12-03T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-115hr2846rfs/xml/BILLS-115hr2846rfs.xml Engrossed in House 2018-11-29T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-115hr2846eh/xml/BILLS-115hr2846eh.xml Reported in House 2018-11-27T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-115hr2846rh/xml/BILLS-115hr2846rh.xml Introduced in House 2017-06-08T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-115hr2846ih/xml/BILLS-115hr2846ih.xml 2018-12-03 Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.