3.0.0 4604 2023-01-11T13:32:05Z 2023-01-11T13:32:05Z House HR 2016-02-24 114 [Congressional Record Volume 162, Number 29 (Wednesday, February 24, 2016)]From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]By Mr. GENE GREEN of Texas:H.R. 4604.Congress has the power to enact this legislation pursuantto the following:Article I, Section 8, Clause 3 (``the Commerce Clause'') ofthe United States Constitution[Page H892]]]> hsed00 Education and the Workforce Committee House Standing hsed10 Workforce Protections Subcommittee Referred to 2016-09-19T14:44:15Z Referred to 2016-02-24T15:02:45Z hsif00 Energy and Commerce Committee House Standing hsif17 Innovation, Data, and Commerce Subcommittee Referred to 2016-02-26T14:43:49Z Referred to 2016-02-24T15:02:30Z hsgo00 Oversight and Accountability Committee House Standing Referred to 2016-02-24T15:02:40Z hsas00 Armed Services Committee House Standing Referred to 2016-02-24T15:02:35Z United States Call Center Worker and Consumer Protection Act of 2016 114 2593 S 2016-02-25 Read twice and referred to the Committee on Commerce, Science, and Transportation. Identical bill CRS 2016-09-19 hsed10 Workforce Protections Subcommittee 1 House committee actions Referred to the Subcommittee on Workforce Protections. Committee 2016-02-26 hsif17 Innovation, Data, and Commerce Subcommittee 1 House committee actions Referred to the Subcommittee on Commerce, Manufacturing, and Trade. Committee 2016-02-24 Referred to the Committee on Energy and Commerce, and in addition to the Committees on Armed Services, Oversight and Government Reform, and Education and the Workforce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. IntroReferral H11100 2 House floor actions hsed00 Education and the Workforce Committee 2016-02-24 Referred to the Committee on Energy and Commerce, and in addition to the Committees on Armed Services, Oversight and Government Reform, and Education and the Workforce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. IntroReferral H11100 2 House floor actions hsgo00 Oversight and Accountability Committee 2016-02-24 Referred to the Committee on Energy and Commerce, and in addition to the Committees on Armed Services, Oversight and Government Reform, and Education and the Workforce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. IntroReferral H11100 2 House floor actions hsas00 Armed Services Committee 2016-02-24 Referred to the Committee on Energy and Commerce, and in addition to the Committees on Armed Services, Oversight and Government Reform, and Education and the Workforce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. IntroReferral H11100-A 9 Library of Congress 2016-02-24 Referred to the Committee on Energy and Commerce, and in addition to the Committees on Armed Services, Oversight and Government Reform, and Education and the Workforce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. IntroReferral H11100 2 House floor actions hsif00 Energy and Commerce Committee 2016-02-24 Introduced in House IntroReferral Intro-H 9 Library of Congress 2016-02-24 Introduced in House IntroReferral 1000 9 Library of Congress G000410 Rep. Green, Gene [D-TX-29] GENE GREEN D TX 29 N M001180 Rep. McKinley, David B. [R-WV-1] David McKinley R WV B. 1 2016-02-24 True T000472 Rep. Takano, Mark [D-CA-41] Mark Takano D CA 41 2016-02-24 True G000564 Rep. Gibson, Christopher P. [R-NY-19] Christopher Gibson R NY P. 19 2016-02-24 True G000553 Rep. Green, Al [D-TX-9] Al Green D TX 9 2016-11-14 False Commerce Administrative law and regulatory procedures Business records Consumer affairs Federal Trade Commission (FTC) Government information and archives Government lending and loan guarantees Military procurement, research, weapons development Public contracts and procurement Telephone and wireless communication Unemployment Commerce 00 2016-02-24 Introduced in House 2016-03-24T18:44:43Z United States Call Center Worker and Consumer Protection Act of 2016

This bill requires a business that employs 50 or more call center employees, excluding part-time employees, or 50 or more call center employees who in the aggregate work at least 1,500 hours per week, exclusive of overtime, to notify the Department of Labor at least 120 days before relocating such center outside of the United States. Violators are subject to a civil penalty of up to $10,000 per day.

Labor must make publicly available a list of all such employers that relocate a call center. It may remove from the list an employer that has relocated the call center from a location outside the United States to a location inside the United States.

Employers must remain on the list for up to three years after each relocation. An employer is ineligible for federal grants or federal guaranteed loans for five years after being added to the list, except where the employer demonstrates that a lack of such loan or grant would threaten national security, result in substantial job loss in the United States, or harm the environment. Federal or state executive agencies or military departments, when awarding a civilian or defense-related contract, must give preference to a U.S. employer that does not appear on the list.

Businesses that initiate or receive a customer service communication must require each of their employees or agents participating in the communication to disclose their physical location at the beginning of each such communication unless all involved employees or agents are located in the United States. The bill exempts any communication: (1) initiated by a consumer if the consumer knows or reasonably should know that the employee or agent is located outside the United States, or (2) related to the provision of emergency services. Upon request, businesses must transfer a customer to a customer service agent who is physically located in the United States.

The Federal Trade Commission (FTC) may exclude certain classes or types of business entities or customer service communications from the requirements of this Act under exceptionally compelling circumstances. The bill sets forth authority for the FTC to enforce against violations.

]]> United States Call Center Worker and Consumer Protection Act of 2016 Display Title United States Call Center Worker and Consumer Protection Act of 2016 Official Title as Introduced To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. Introduced in House IH Short Titles as Introduced United States Call Center Worker and Consumer Protection Act of 2016 Introduced in House 2016-02-24T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-114hr4604ih/xml/BILLS-114hr4604ih.xml 2016-09-19 Referred to the Subcommittee on Workforce Protections. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.