United States Call Center Worker and Consumer Protection Act of 2013

3.0.0 2909 2023-01-11T13:24:20Z 2023-01-11T13:24:20Z House H HR 2013-08-01 113 From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]By Mr. BISHOP of New York:H.R. 2909.Congress has the power to enact this legislation pursuantto the following:Article I, Section 8, Clause 3.[Page H5345]]]> hsed00 Education and the Workforce Committee House Standing hsed10 Workforce Protections Subcommittee Referred to 2013-09-13T21:10:15Z Referred to 2013-08-01T14:06:20Z hsif00 Energy and Commerce Committee House Standing hsif17 Innovation, Data, and Commerce Subcommittee Referred to 2013-08-02T16:36:19Z Referred to 2013-08-01T14:06:05Z hsgo00 Oversight and Accountability Committee House Standing Referred to 2013-08-01T14:06:15Z hsas00 Armed Services Committee House Standing Referred to 2013-08-01T14:06:10Z United States Call Center Worker and Consumer Protection Act of 2013 113 1565 S 2013-09-30 Read twice and referred to the Committee on Commerce, Science, and Transportation. Identical bill CRS 2013-09-13 hsed10 Workforce Protections Subcommittee 1 House committee actions Referred to the Subcommittee on Workforce Protections. Committee 2013-08-02 hsif17 Innovation, Data, and Commerce Subcommittee 1 House committee actions Referred to the Subcommittee on Commerce, Manufacturing, and Trade. Committee 2013-08-01 Referred to the Committee on Energy and Commerce, and in addition to the Committees on Armed Services, Oversight and Government Reform, and Education and the Workforce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. IntroReferral H11100 2 House floor actions hsed00 Education and the Workforce Committee 2013-08-01 Referred to the Committee on Energy and Commerce, and in addition to the Committees on Armed Services, Oversight and Government Reform, and Education and the Workforce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. IntroReferral H11100 2 House floor actions hsgo00 Oversight and Accountability Committee 2013-08-01 Referred to the Committee on Energy and Commerce, and in addition to the Committees on Armed Services, Oversight and Government Reform, and Education and the Workforce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. IntroReferral H11100 2 House floor actions hsas00 Armed Services Committee 2013-08-01 Referred to the Committee on Energy and Commerce, and in addition to the Committees on Armed Services, Oversight and Government Reform, and Education and the Workforce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. IntroReferral H11100 2 House floor actions hsif00 Energy and Commerce Committee 2013-08-01 Introduced in House IntroReferral Intro-H 9 Library of Congress 2013-08-01 Introduced in House IntroReferral 1000 9 Library of Congress B001242 Rep. Bishop, Timothy H. [D-NY-1] Timothy Bishop D NY H. 1 N M001180 Rep. McKinley, David B. [R-WV-1] David McKinley R WV B. 1 2013-08-01 True M001149 Rep. Michaud, Michael H. [D-ME-2] Michael Michaud D ME H. 2 2013-08-01 True G000569 Rep. Grimm, Michael G. [R-NY-11] Michael Grimm R NY G. 11 2013-08-01 True G000410 Rep. Green, Gene [D-TX-29] GENE GREEN D TX 29 2013-08-01 True G000564 Rep. Gibson, Christopher P. [R-NY-19] Christopher Gibson R NY P. 19 2013-08-01 True E000215 Rep. Eshoo, Anna G. [D-CA-18] ANNA ESHOO D CA G. 18 2013-09-10 False C001084 Rep. Cicilline, David N. [D-RI-1] David Cicilline D RI N. 1 2013-09-10 False S001168 Rep. Sarbanes, John P. [D-MD-3] John Sarbanes D MD P. 3 2013-09-10 False C000714 Rep. Conyers, John, Jr. [D-MI-13] JOHN CONYERS D MI 13 2013-09-10 False H001032 Rep. Holt, Rush [D-NJ-12] RUSH HOLT D NJ D. 12 2013-09-10 False B001270 Rep. Bass, Karen [D-CA-37] Karen Bass D CA 37 2013-09-10 False S001170 Rep. Shea-Porter, Carol [D-NH-1] Carol Shea-Porter D NH 1 2013-09-10 False T000266 Rep. Tierney, John F. [D-MA-6] JOHN TIERNEY D MA F. 6 2013-09-10 False M000725 Rep. Miller, George [D-CA-11] GEORGE MILLER D CA 11 2013-09-20 False L000563 Rep. Lipinski, Daniel [D-IL-3] Daniel Lipinski D IL William 3 2013-09-20 False M001143 Rep. McCollum, Betty [D-MN-4] BETTY MCCOLLUM D MN 4 2013-09-30 False H001047 Rep. Himes, James A. [D-CT-4] James Himes D CT A. 4 2013-10-23 False E000290 Rep. Edwards, Donna F. [D-MD-4] Donna Edwards D MD F. 4 2013-10-23 False R000011 Rep. Rahall, Nick J., II [D-WV-3] NICK RAHALL D WV J. 3 2013-10-23 False C001061 Rep. Cleaver, Emanuel [D-MO-5] Emanuel Cleaver D MO 5 2013-10-23 False N000002 Rep. Nadler, Jerrold [D-NY-10] JERROLD NADLER D NY 10 2013-10-23 False H001038 Rep. Higgins, Brian [D-NY-26] Brian Higgins D NY 26 2013-10-23 False K000375 Rep. Keating, William R. [D-MA-9] William Keating D MA R. 9 2013-10-29 False D000355 Rep. Dingell, John D. [D-MI-12] JOHN DINGELL D MI D. 12 2013-10-29 False L000565 Rep. Loebsack, David [D-IA-2] David Loebsack D IA 2 2013-10-29 False T000469 Rep. Tonko, Paul [D-NY-20] Paul Tonko D NY 20 2013-10-29 False E000288 Rep. Ellison, Keith [D-MN-5] Keith Ellison D MN 5 2013-10-29 False S001150 Rep. Schiff, Adam B. [D-CA-28] ADAM SCHIFF D CA B. 28 2013-10-29 False E000179 Rep. Engel, Eliot L. [D-NY-16] ELIOT ENGEL D NY L. 16 2013-10-29 False M000312 Rep. McGovern, James P. [D-MA-2] JAMES MCGOVERN D MA P. 2 2013-10-29 False G000559 Rep. Garamendi, John [D-CA-3] John Garamendi D CA 3 2013-10-29 False P000597 Rep. Pingree, Chellie [D-ME-1] Chellie Pingree D ME 1 2013-10-29 False O000169 Rep. Owens, William L. [D-NY-21] William Owens D NY L. 21 2013-10-29 False V000132 Rep. Vela, Filemon [D-TX-34] Filemon Vela D TX 34 2013-10-29 False D000216 Rep. DeLauro, Rosa L. [D-CT-3] ROSA DELAURO D CT 3 2013-11-12 False L000480 Rep. Lowey, Nita M. [D-NY-17] NITA LOWEY D NY M. 17 2013-11-12 False T000472 Rep. Takano, Mark [D-CA-41] Mark Takano D CA 41 2013-11-12 False N000147 Del. Norton, Eleanor Holmes [D-DC-At Large] ELEANOR NORTON D DC HOLMES 0 2013-11-12 False M000087 Rep. Maloney, Carolyn B. [D-NY-12] CAROLYN MALONEY D NY B. 12 2013-11-12 False S001162 Rep. Schwartz, Allyson Y. [D-PA-13] Allyson Schwartz D PA Y. 13 2013-11-12 False R000053 Rep. Rangel, Charles B. [D-NY-13] CHARLES RANGEL D NY B. 13 2013-11-12 False C001067 Rep. Clarke, Yvette D. [D-NY-9] Yvette Clarke D NY D. 9 2013-11-12 False N000127 Rep. Nolan, Richard M. [D-MN-8] RICHARD NOLAN D MN 8 2013-11-14 False M001171 Rep. Maffei, Daniel B. [D-NY-24] Daniel Maffei D NY B. 24 2013-11-14 False K000009 Rep. Kaptur, Marcy [D-OH-9] MARCY KAPTUR D OH 9 2013-11-14 False P000593 Rep. Perlmutter, Ed [D-CO-7] Ed Perlmutter D CO 7 2013-11-14 False Y000062 Rep. Yarmuth, John A. [D-KY-3] John Yarmuth D KY A. 3 2013-11-14 False B001227 Rep. Brady, Robert A. [D-PA-1] ROBERT BRADY D PA A. 1 2013-12-10 False V000108 Rep. Visclosky, Peter J. [D-IN-1] PETER VISCLOSKY D IN J. 1 2013-12-10 False E000293 Rep. Esty, Elizabeth H. [D-CT-5] Elizabeth Esty D CT H. 5 2013-12-10 False C001090 Rep. Cartwright, Matt [D-PA-17] Matt Cartwright D PA 17 2014-01-07 False S001177 Del. Sablan, Gregorio Kilili Camacho [D-MP-At Large] Gregorio Sablan D MP Kilili Camacho 0 2014-01-07 False H001068 Rep. Huffman, Jared [D-CA-2] Jared Huffman D CA 2 2014-01-09 False L000397 Rep. Lofgren, Zoe [D-CA-19] ZOE LOFGREN D CA 19 2014-02-06 False I000057 Rep. Israel, Steve [D-NY-3] STEVE ISRAEL D NY 3 2014-07-16 False Commerce Administrative law and regulatory procedures Business records Consumer affairs Federal Trade Commission (FTC) Government information and archives Government lending and loan guarantees Military procurement, research, weapons development Public contracts and procurement Telephone and wireless communication Unemployment Commerce

00 2013-08-01 Introduced in House 2013-08-19T22:05:56Z United States Call Center Worker and Consumer Protection Act of 2013 - Requires a business enterprise that employs 50 or more employees, excluding part-time employees, or 50 or more employees who in the aggregate work at least 1,500 hours per week, exclusive of overtime, in a call center to notify the Secretary of Labor at least 120 days before relocating such center outside of the United States. Subjects violators to a civil penalty of up to $10,000 a day. Directs the Secretary to establish, maintain, and make publicly available a list of all such employers that relocate a call center. Authorizes the Secretary to remove from the list an employer that has relocated the call center from a location outside the United States to a location inside the United States.

Requires such an employer to remain on the list for up to three years after each relocation. Makes such an employer ineligible for federal grants or federal guaranteed loans for five years after being added to the list, except where the employer demonstrates that a lack of such loan or grant would threaten national security, result in substantial job loss in the United States, or harm the environment. Requires the head of federal or state executive agency or military department, when awarding a civilian or defense-related contract, to give preference to a U.S. employer that does not appear on the list.

Requires a business entity that initiates or receives a customer service communication to require each of its employees or agents participating in the communication to disclose their physical location at the beginning of each such communication unless all involved employees or agents are located in the United States. Exempts any communication: (1) initiated by a consumer if the consumer knows or reasonably should know that the employee or agent is located outside the United States, or (2) related to the provision of emergency services. Requires such a business entity, upon request, to transfer a customer to a customer service agent who is physically located in the United States.

Authorizes the Federal Trade Commission (FTC) to exclude certain classes or types of business entities or customer services communications from the requirements of this Act under exceptionally compelling circumstances. Sets forth enforcement provisions.

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United States Call Center Worker and Consumer Protection Act of 2013 Display Title United States Call Center Worker and Consumer Protection Act of 2013 Official Title as Introduced To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. Introduced in House IH Short Titles as Introduced United States Call Center Worker and Consumer Protection Act of 2013 Introduced in House 2013-08-01T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-113hr2909ih/xml/BILLS-113hr2909ih.xml 2013-09-13 Referred to the Subcommittee on Workforce Protections. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.