3.0.0 1660 2023-01-11T13:24:36Z 2023-01-11T13:24:36Z House H HR 2013-04-19 113 From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]By Mr. CUELLAR:H.R. 1660.Congress has the power to enact this legislation pursuantto the following:THE U.S. CONSTITUTIONARTICLE I, SECTION 8: POWERS OF CONGRESSCLAUSE 18The Congress shall have power . . . To make all laws whichshall be necessary and proper for carrying into execution theforegoing powers, and all other powers vested by thisConstitution in the government of the United States, or inany department or officer thereof.[Page H2164]]]> ssga00 Homeland Security and Governmental Affairs Committee Senate Standing Referred to 2013-08-01T15:06:20Z hsgo00 Oversight and Accountability Committee House Standing Markup by 2013-07-24T21:36:12Z Referred to 2013-04-19T15:00:41Z Government Customer Service Improvement Act of 2013 113 760 S 2013-04-18 Read twice and referred to the Committee on Homeland Security and Governmental Affairs. Related bill CRS 2013-08-01 ssga00 Homeland Security and Governmental Affairs Committee Senate Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs. IntroReferral 2013-07-31 15:26:08 Motion to reconsider laid on the table Agreed to without objection. Floor H38310 2 House floor actions 2013-07-31 15:26:04 On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5207-5208) Floor H37300 2 House floor actions 2013-07-31 15:26:04 Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H5207-5208) Floor 8000 9 Library of Congress 2013-07-31 15:17:21 DEBATE - The House proceeded with forty minutes of debate on H.R. 1660. Floor H8D000 2 House floor actions 2013-07-31 15:17:19 Considered under suspension of the rules. (consideration: CR H5207-5209) Floor H30000 2 House floor actions 2013-07-31 15:17:04 Mr. Meadows moved to suspend the rules and pass the bill, as amended. Floor H30300 2 House floor actions 2013-07-24 hsgo00 Oversight and Accountability Committee 1 House committee actions Ordered to be Reported (Amended) by Voice Vote. Committee 2013-07-24 hsgo00 Oversight and Accountability Committee 1 House committee actions Committee Consideration and Mark-up Session Held. Committee 2013-04-19 Referred to the House Committee on Oversight and Government Reform. IntroReferral H11100 2 House floor actions hsgo00 Oversight and Accountability Committee 2013-04-19 Introduced in House IntroReferral Intro-H 9 Library of Congress 2013-04-19 Introduced in House IntroReferral 1000 9 Library of Congress C001063 Rep. Cuellar, Henry [D-TX-28] Henry Cuellar D TX 28 N M001157 Rep. McCaul, Michael T. [R-TX-10] Michael McCaul R TX T. 10 2013-04-19 True L000575 Rep. Lankford, James [R-OK-5] James Lankford R OK 5 2013-07-30 False Government Operations and Politics Administrative law and regulatory procedures Congressional oversight Consumer affairs Government employee pay, benefits, personnel management Government information and archives Government studies and investigations Office of Management and Budget (OMB) Performance measurement Government Operations and Politics 00 2013-04-19 Introduced in House 2013-06-26T15:16:08Z Government Customer Service Improvement Act of 2013 - Requires the Director of the Office of Management and Budget (OMB) to develop government-wide standards for customer service delivery, which shall be included in the Federal Government Performance Plan. Requires such standards to include: (1) government-wide goals for continuous service improvements and efforts to modernize service delivery; and (2) government-wide target response times for telephone calls, electronic mail, mail, benefit processing, and payments.

Directs: (1) the Chief Performance Officer for each executive agency to establish customer service standards in accordance with such government-wide standards, which shall be included in Agency Performance Plans; (2) the Performance Improvement Officer for each agency to collect information from customers of the agency regarding the quality of customer service provided; and (3) the Director to include agency achievements in meeting such standards and customer service performance measures in each required update on agency performance.

Requires: (1) the Director to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such government-wide standards, and (2) the Administrator of General Services (GSA) to provide administrative and other support to implement such Program.

Requires the Director of the Office of Personnel Management (OPM) to: (1) submit to Congress and the Comptroller General (GAO) and issue publicly every month a report on information submitted by each federal agency regarding its employees who are retiring and pending applications for retirement benefits, (2) establish a timetable for completion of OPM's retirement systems modernization project and a deadline by which all federal payroll processing entities will electronically transmit all personnel data to OPM, and (3) include in each annual budget request a statement on OPM's progress in completing such project and resources needed to implement it.

]]> 36 2013-07-31 Passed House amended 2013-09-19T18:31:33Z Government Customer Service Improvement Act of 2013 - Requires the Director of the Office of Management and Budget (OMB) to develop government-wide standards for customer service delivery, which shall be included in the Federal Government Performance Plan. Requires such standards to include: (1) government-wide goals for continuous service improvements and efforts to modernize service delivery; and (2) government-wide target response times for telephone calls, electronic mail, mail, benefit processing, and payments.

Directs: (1) the Performance Improvement Officer for each executive agency to establish customer service standards in accordance with such government-wide standards, which shall be included in agency performance plans; (2) the Director of OMB to establish a Customer Service Feedback Pilot Program which shall include participation by the Internal Revenue Service (IRS) and two additional agencies to collect information from agency customers on the quality of customer service provided; and (3) the Director to include agency achievements in meeting customer service performance standards in each required update on agency performance.

Requires: (1) compliance with customer service standards developed under this Act to be included in agency employee appraisal systems, (2) the Director of OMB to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such government-wide customer service standards, and (3) the Administrator of General Services (GSA) to provide administrative and other support to implement such Program.

Requires the Director of the Office of Personnel Management (OPM) to: (1) submit to Congress and the Comptroller General (GAO) and issue publicly every month a report on information submitted by each federal agency about its employees who are retiring and pending applications for retirement benefits, (2) establish a timetable for completion of OPM's customer-focused retirement processing system and a deadline by which all federal payroll processing entities will electronically transmit all personnel data to OPM, and (3) include in each OPM annual budget request a statement on progress in completing its customer-focused retirement processing system.

]]> Government Customer Service Improvement Act of 2013 Display Title Government Customer Service Improvement Act of 2013 Short Titles as Introduced Government Customer Service Improvement Act of 2013 Short Titles as Passed House Government Customer Service Improvement Act of 2013 H House Official Title as Introduced To require the establishment of Federal customer service standards and to improve the service provided by Federal agencies. Referred in Senate 2013-08-01T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-113hr1660rfs/xml/BILLS-113hr1660rfs.xml Engrossed in House 2013-07-31T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-113hr1660eh/xml/BILLS-113hr1660eh.xml Introduced in House 2013-04-19T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-113hr1660ih/xml/BILLS-113hr1660ih.xml 2013-08-01 Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.