3.0.0 3455 2023-01-11T13:23:06Z 2023-01-11T13:23:06Z Senate S S 2012-07-30 112 ssga00 Homeland Security and Governmental Affairs Committee Senate Standing Referred to 2012-07-30T19:10:41Z Government Customer Service Improvement Act 112 538 HR 2012-09-12 Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs. Related bill CRS 2012-07-30 ssga00 Homeland Security and Governmental Affairs Committee Senate Read twice and referred to the Committee on Homeland Security and Governmental Affairs. IntroReferral 2012-07-30 Introduced in Senate IntroReferral 10000 9 Library of Congress W000805 Sen. Warner, Mark R. [D-VA] Mark Warner D VA R. N J000293 Sen. Johnson, Ron [R-WI] Ron Johnson R WI 2012-07-30 True Government Operations and Politics Administrative law and regulatory procedures Congressional oversight Consumer affairs Government employee pay, benefits, personnel management Government information and archives Government studies and investigations Office of Management and Budget (OMB) Performance measurement Government Operations and Politics 00 2012-07-30 Introduced in Senate 2012-08-29T20:50:55Z Government Customer Service Improvement Act of 2012 - Directs the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality, timely, customer service and improving delivery service, (2) develop customer service and service delivery standards for such agencies, and (3) include achievements in meeting such performance measures and standards in agency performance updates.

Requires the head of each federal agency to designate an agency employee to be its service improvement officer, who shall issue guidelines to implement customer service standards and publish customer service contact information.

Directs the OMB Deputy Director of Management to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such customer service standards and performance measures.

Requires the Director of the Office of Personnel Management (OPM) to: (1) report to Congress and the Comptroller General (GAO) on information submitted by each federal agency on its employees who are retiring, and (2) establish a timetable for the completion of its retirement systems modernization project.

]]> Government Customer Service Improvement Act of 2012 Display Title Government Customer Service Improvement Act of 2012 Official Title as Introduced A bill to require the establishment of customer service standards for Federal agencies. Introduced in Senate IS Short Titles as Introduced Government Customer Service Improvement Act of 2012 Introduced in Senate 2012-07-30T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-112s3455is/xml/BILLS-112s3455is.xml 2012-07-30 Read twice and referred to the Committee on Homeland Security and Governmental Affairs. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.