3.0.0 1536 2023-01-11T13:22:18Z 2023-01-11T13:22:18Z Senate S S 2011-09-09 112 sscm00 Commerce, Science, and Transportation Committee Senate Standing Referred to 2011-09-09T15:40:11Z United States Call Center Worker and Consumer Protection Act 112 3596 HR 2011-12-09 Referred to the Subcommittee on Commerce, Manufacturing, and Trade. Related bill CRS United States Call Center Worker and Consumer Protection Act of 2012 112 3402 S 2012-07-18 Read twice and referred to the Committee on Commerce, Science, and Transportation. Related bill CRS 2011-09-09 sscm00 Commerce, Science, and Transportation Committee Senate Read twice and referred to the Committee on Commerce, Science, and Transportation. IntroReferral 2011-09-09 Introduced in Senate IntroReferral 10000 9 Library of Congress S000148 Sen. Schumer, Charles E. [D-NY] Charles Schumer D NY E. N C001070 Sen. Casey, Robert P., Jr. [D-PA] Bob Casey D PA 2011-09-09 True M001170 Sen. McCaskill, Claire [D-MO] Claire McCaskill D MO 2011-09-09 True Commerce Administrative law and regulatory procedures Business records Consumer affairs Federal Trade Commission (FTC) Government information and archives Telephone and wireless communication Commerce 00 2011-09-09 Introduced in Senate 2011-09-21T21:23:54Z Notification of Origin of Telecommunications and Internet Consumer Exchanges Act of 2011 or the NOTICE Act of 2011 - Requires a business entity that initiates or receives a customer service communication to require each of its employees or agents participating in the communication to disclose their physical location at the beginning of each such communication unless all involved employees or agents are located in the United States. Exempts any communication: (1) initiated by a consumer if the consumer knows or reasonably should know that the employee or agent is located outside the United States; or (2) related to the provision of emergency services.

Authorizes the Federal Trade Commission (FTC) to exclude certain classes or types of business entities or customer services communications from the requirements of this Act for exceptionally compelling circumstances that justify such exclusions.

Sets forth enforcement provisions.]]>

NOTICE Act of 2011 Display Title NOTICE Act of 2011 Official Title as Introduced A bill to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. Introduced in Senate IS Short Titles as Introduced NOTICE Act of 2011 Short Titles as Introduced Notification of Origin of Telecommunications and Internet Consumer Exchanges Act of 2011 Introduced in Senate 2011-09-09T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-112s1536is/xml/BILLS-112s1536is.xml 2011-09-09 Read twice and referred to the Committee on Commerce, Science, and Transportation. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.