3.0.0 538 2023-01-11T13:20:40Z 2023-01-11T13:20:40Z House H HR 2011-02-08 112 From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]By Mr. CUELLAR:H.R. 538.Congress has the power to enact this legislation pursuantto the following:Constitutional Authority--Necessary and Proper Clause: theU.S. Constitution, Article I, Section 8: Powers of Congress,Clause 18.The Congress shall have power . . . To make all laws whichshall be necessary and proper for carrying into execution theforegoing powers, and all other powers vested by thisConstitution in the government of the United States, or inany department or officer thereof.[[Page H552]][Page H551]]]> ssga00 Homeland Security and Governmental Affairs Committee Senate Standing Referred to 2012-09-12T19:31:06Z hsgo00 Oversight and Accountability Committee House Standing Reported by 2012-06-15T16:56:55Z Markup by 2012-04-18T13:38:42Z Referred to 2011-02-08T19:03:50Z H. Rept. 112-534 Government Customer Service Improvement Act of 2012 112 3455 S 2012-07-30 Read twice and referred to the Committee on Homeland Security and Governmental Affairs. Related bill CRS 2012-09-12 ssga00 Homeland Security and Governmental Affairs Committee Senate Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs. IntroReferral 2012-09-11 12:54:34 Motion to reconsider laid on the table Agreed to without objection. Floor H38310 2 House floor actions 2012-09-11 12:54:30 On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5778) Floor H37300 2 House floor actions 2012-09-11 12:54:30 Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H5778) Floor 8000 9 Library of Congress 2012-09-11 12:47:34 DEBATE - The House proceeded with forty minutes of debate on H.R. 538. Floor H8D000 2 House floor actions 2012-09-11 12:47:31 Considered under suspension of the rules. (consideration: CR H5778-5779) Floor H30000 2 House floor actions 2012-09-11 12:47:08 Mr. Walsh (IL) moved to suspend the rules and pass the bill, as amended. Floor H30300 2 House floor actions 2012-06-15 Placed on the Union Calendar, Calendar No. 382. Calendars H12410 2 House floor actions U00382 2012-06-15 Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 112-534. Committee H12200 2 House floor actions hsgo00 Oversight and Accountability Committee 2012-06-15 Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 112-534. Committee 5000 9 Library of Congress hsgo00 Oversight and Accountability Committee 2012-04-18 hsgo00 Oversight and Accountability Committee 1 House committee actions Ordered to be Reported (Amended). Committee 2012-04-18 hsgo00 Oversight and Accountability Committee 1 House committee actions Committee Consideration and Mark-up Session Held. Committee 2011-02-08 Referred to the House Committee on Oversight and Government Reform. IntroReferral H11100 2 House floor actions hsgo00 Oversight and Accountability Committee 2011-02-08 Introduced in House IntroReferral Intro-H 9 Library of Congress 2011-02-08 Introduced in House IntroReferral 1000 9 Library of Congress C001063 Rep. Cuellar, Henry [D-TX-28] Henry Cuellar D TX 28 N M001157 Rep. McCaul, Michael T. [R-TX-10] Michael McCaul R TX T. 10 2011-08-02 False D000533 Rep. Duncan, John J., Jr. [R-TN-2] JOHN DUNCAN R TN J. 2 2011-08-02 False G000289 Rep. Goodlatte, Bob [R-VA-6] ROBERT GOODLATTE R VA W. 6 2011-09-20 False Government Operations and Politics Administrative law and regulatory procedures Consumer affairs Government employee pay, benefits, personnel management Government information and archives Government studies and investigations Office of Management and Budget (OMB) Performance measurement Government Operations and Politics 00 2011-02-08 Introduced in House 2011-02-19T16:09:48Z Federal Customer Service Enhancement Act - Requires the Director of the Office of Management and Budget (OMB) to develop: (1) performance measures to determine whether federal agencies are providing high quality customer service, and (2) standards to be met by federal agencies to provide high quality customer service.

Requires the head of each agency to: (1) collect information from its customers regarding the quality of its of customer services, and (2) include this information in its performance report to the President and Congress.

Requires the Director to report annually on the success of federal agencies in meeting the customer service performance measures and standards.

Requires the head of each agency to designate an employee as its customer relations representative to be responsible for implementing customer service standards.

Directs the Comptroller General to submit to the House Committee on Oversight and Government Reform and the Senate Committee on Homeland Security and Governmental Affairs a report analyzing the information reported by agencies on the quality of customer service. Requires such report to include: (1) whether agencies are implementing the customer service standards, (2) whether there is an increase in overall quality in customer service, and (3) any recommendations the Comptroller General may have to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.

Authorizes the head of a federal agency to establish an awards program to pay a cash award to employees for demonstrated excellence in customer service.

]]> 17 2012-06-15 Reported to House with amendment(s) 2012-07-10T18:02:11Z Government Customer Service Improvement Act - Requires the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality customer service and improving delivery service to their customers, (2) develop standards to be met by agencies to provide high-quality customer service and improve service delivery, and (3) include achievements in meeting customer service performance measures and standards in agency performance updates.

Requires each federal agency to: (1) collect information from its customers regarding the quality of its customer services, (2) include this information in its performance report to the President and Congress, and (3) designate an employee as the agency's customer relations representative to be responsible for implementing customer service standards.

Provides that employee compliance with agency customer service standards shall be measured in employee performance appraisals.

Authorizes the President to exempt an agency from the application of this Act for national security reasons.

Requires agencies to implement this Act from available funds and allows agencies to reprogram funds if necessary.

Requires: (1) any savings or reductions in expenditures resulting from this Act to be used to offset the cost of implementing this Act, and (2) any additional savings to be used to reduce the deficit.

]]> 36 2012-09-11 Passed House amended 2012-10-10T18:59:09Z Government Customer Service Improvement Act - Requires the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality customer service and improving delivery service to their customers, (2) develop standards to be met by agencies to provide high-quality customer service and improve service delivery, and (3) include achievements in meeting customer service performance measures and standards in agency performance updates.

Requires each federal agency to: (1) collect information from its customers regarding the quality of its customer services, (2) include this information in its performance report to the President and Congress, and (3) designate an employee as the agency's customer relations representative to be responsible for implementing customer service standards.

Provides that employee compliance with agency customer service standards shall be measured in employee performance appraisals.

Authorizes the President to exempt an agency from the application of this Act for national security reasons.

Requires: (1) any savings or reductions in expenditures resulting from this Act to be used to offset the cost of implementing this Act, and (2) any additional savings to be used to reduce the deficit.

]]> Government Customer Service Improvement Act Display Title Government Customer Service Improvement Act Official Title as Introduced To require the establishment of customer service standards for Federal agencies. Introduced in House IH Short Titles as Introduced Federal Customer Service Enhancement Act Short Titles as Reported to House Government Customer Service Improvement Act H House Short Titles as Passed House Government Customer Service Improvement Act H House Referred in Senate 2012-09-12T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-112hr538rfs/xml/BILLS-112hr538rfs.xml Engrossed in House 2012-09-11T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-112hr538eh/xml/BILLS-112hr538eh.xml Reported in House 2012-06-15T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-112hr538rh/xml/BILLS-112hr538rh.xml Introduced in House 2011-02-08T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-112hr538ih/xml/BILLS-112hr538ih.xml 2012-09-12 Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.