3.0.0 315 2023-01-11T13:15:54Z 2023-01-11T13:15:54Z House H HR 2009-01-08 111 hsgo00 Oversight and Accountability Committee House Standing Referred to 2009-01-08T15:02:39Z 2009-01-08 Referred to the House Committee on Oversight and Government Reform. IntroReferral H11100 2 House floor actions hsgo00 Oversight and Accountability Committee 2009-01-08 Introduced in House IntroReferral Intro-H 9 Library of Congress 2009-01-08 Introduced in House IntroReferral 1000 9 Library of Congress C001063 Rep. Cuellar, Henry [D-TX-28] Henry Cuellar D TX 28 N Government Operations and Politics Administrative law and regulatory procedures Consumer affairs Government employee pay, benefits, personnel management Government information and archives Government studies and investigations Office of Management and Budget (OMB) Performance measurement Government Operations and Politics 00 2009-01-08 Introduced in House 2009-01-28T16:52:17Z

Federal Customer Service Enhancement Act - Requires the Director of the Office of Management and Budget (OMB) to develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.

Requires the head of each agency to: (1) collect information from its customers regarding the quality of its of customer services; and (2) include this information in its performance report to the President and Congress.

Requires the Director to report annually on the success of federal agencies in meeting the customer service performance measures and standards.

Requires the head of each agency to designate an employee as its customer relations representative to be responsible for implementing customer service standards.

Directs the Comptroller General to submit to the House Committee on Oversight and Government Reform and the Senate Committee on Homeland Security and Governmental Affairs a report analyzing the information reported by agencies on the quality of customer service. Requires such report to include: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) any recommendations the Comptroller General may have to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.

Authorizes the head of a federal agency to establish an awards program to pay a cash award to employees for demonstrated excellence in customer service.

]]> Federal Customer Service Enhancement Act Display Title Federal Customer Service Enhancement Act Official Title as Introduced To require the establishment of customer service standards for Federal agencies. Introduced in House IH Short Titles as Introduced Federal Customer Service Enhancement Act Introduced in House 2009-01-08T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-111hr315ih/xml/BILLS-111hr315ih.xml 2009-01-08 Referred to the House Committee on Oversight and Government Reform. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.