3.0.0 404 2023-01-11T14:51:57Z 2023-01-11T20:47:18Z House H HR 2007-01-11 110 ssga00 Homeland Security and Governmental Affairs Committee Senate Standing ssga03 Oversight of Government Management, the Federal Workforce, and the District of Columbia Subcommittee Referred to 2007-08-22T17:08:20Z Reported by 2008-10-01T20:12:15Z Markup by 2008-07-30T16:57:25Z Referred to 2007-07-24T19:35:01Z hsgo00 Oversight and Accountability Committee House Standing hsgo24 Government Operations and the Federal Workforce Subcommittee Reported by 2007-05-09T13:14:12Z Markup by 2007-05-09T13:12:49Z Referred to 2007-03-23T12:51:25Z Markup by 2007-06-12T17:45:30Z Referred to 2007-01-11T15:03:45Z 2008-10-01 Senate Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107. Calendars 2008-10-01 ssga00 Homeland Security and Governmental Affairs Committee Senate Committee on Homeland Security and Governmental Affairs. Reported by Senator Lieberman with an amendment in the nature of a substitute. Without written report. Committee 2008-10-01 Committee on Homeland Security and Governmental Affairs. Reported by Senator Lieberman with an amendment in the nature of a substitute. Without written report. Committee 14000 9 Library of Congress ssga00 Homeland Security and Governmental Affairs Committee 2008-07-30 ssga00 Homeland Security and Governmental Affairs Committee Senate Committee on Homeland Security and Governmental Affairs. Ordered to be reported with an amendment in the nature of a substitute favorably. Committee 2007-08-22 ssga03 Oversight of Government Management, the Federal Workforce, and the District of Columbia Subcommittee Senate Committee on Homeland Security and Governmental Affairs referred to Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia. Committee 2007-07-24 ssga00 Homeland Security and Governmental Affairs Committee Senate Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs. IntroReferral 2007-07-23 19:15:10 On motion to suspend the rules and pass the bill, as amended Agreed to by the Yeas and Nays: (2/3 required): 383 - 0 (Roll no. 687). (text as passed in House: CR H8234-8235) Floor H37300 2 House floor actions 687 https://clerk.house.gov/evs/2007/roll687.xml House 110 2007-07-23T23:15:10Z 1 2007-07-23 19:15:10 Motion to reconsider laid on the table Agreed to without objection. Floor H38310 2 House floor actions 2007-07-23 19:15:10 Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by the Yeas and Nays: (2/3 required): 383 - 0 (Roll no. 687).(text as passed in House: CR H8234-8235) Floor 8000 9 Library of Congress 687 https://clerk.house.gov/evs/2007/roll687.xml House 110 2007-07-23T23:15:10Z 1 2007-07-23 18:51:14 Considered as unfinished business. (consideration: CR H8253-8254) Floor H30000 2 House floor actions 2007-07-23 16:11:32 At the conclusion of debate, the Yeas and Nays were demanded and ordered. Pursuant to the provisions of clause 8, rule XX, the Chair announced that further proceedings on the motion would be postponed. Floor H37220 2 House floor actions 2007-07-23 16:00:08 DEBATE - The House proceeded with forty minutes of debate on H.R. 404. Floor H8D000 2 House floor actions 2007-07-23 16:00:06 Considered under suspension of the rules. (consideration: CR H8234-8236) Floor H30000 2 House floor actions 2007-07-23 15:59:50 Mr. Towns moved to suspend the rules and pass the bill, as amended. Floor H30300 2 House floor actions 2007-06-12 hsgo00 Oversight and Accountability Committee 1 House committee actions Ordered to be Reported in the Nature of a Substitute by Voice Vote. Committee 2007-06-12 hsgo00 Oversight and Accountability Committee 1 House committee actions Committee Consideration and Mark-up Session Held. Committee 2007-05-09 hsgo24 Government Operations and the Federal Workforce Subcommittee 1 House committee actions Forwarded by Subcommittee to Full Committee in the Nature of a Substitute by Voice Vote . Committee 2007-05-09 hsgo24 Government Operations and the Federal Workforce Subcommittee 1 House committee actions Subcommittee Consideration and Mark-up Session Held. Committee 2007-03-23 hsgo24 Government Operations and the Federal Workforce Subcommittee 1 House committee actions Referred to the Subcommittee on Government Management, Organization, and Procurement. Committee 2007-01-11 Referred to the House Committee on Oversight and Government Reform. IntroReferral H11100 2 House floor actions hsgo00 Oversight and Accountability Committee 2007-01-11 Introduced in House IntroReferral Intro-H 9 Library of Congress 2007-01-11 Introduced in House IntroReferral 1000 9 Library of Congress C001063 Rep. Cuellar, Henry [D-TX-28] Henry Cuellar D TX 28 N C001051 Rep. Carter, John R. [R-TX-31] John Carter R TX R. 31 2007-01-23 False M001147 Rep. McCotter, Thaddeus G. [R-MI-11] Thaddeus McCotter R MI G. 11 2007-01-30 False G000289 Rep. Goodlatte, Bob [R-VA-6] ROBERT GOODLATTE R VA W. 6 2007-04-17 False D000533 Rep. Duncan, John J., Jr. [R-TN-2] JOHN DUNCAN R TN J. 2 2007-06-28 False F000450 Rep. Foxx, Virginia [R-NC-5] Virginia Foxx R NC 5 2007-07-19 False 2007-07-02T04:00:00Z H.R. 404, Federal Customer Service Enhancement http://www.cbo.gov/publication/18793 <p>Cost estimate for the bill as ordered reported by the House Committee on Oversight and Government Reform on June 12, 2007</p> 2007-07-02T04:00:00Z H.R. 404, Federal Customer Service Enhancement https://www.cbo.gov/publication/18793 Cost estimate for the bill as ordered reported by the House Committee on Oversight and Government Reform on June 12, 2007 2008-08-19T04:00:00Z H.R. 404, Federal Customer Service Enhancement Act of 2008 http://www.cbo.gov/publication/20191 <p>Cost estimate for the bill as ordered reported by the Senate Committee on Homeland Security and Governmental Affairs on July 30, 2008</p> 2008-08-19T04:00:00Z H.R. 404, Federal Customer Service Enhancement Act of 2008 https://www.cbo.gov/publication/20191 Cost estimate for the bill as ordered reported by the Senate Committee on Homeland Security and Governmental Affairs on July 30, 2008 Government Operations and Politics Administrative procedure Awards, medals, prizes Commemorations Commerce Congress Congressional agencies Congressional investigations Congressional reporting requirements Customer service Government Accountability Office (GAO) Government paperwork Government publicity Law Office of Management and Budget Performance measurement Standards Surveys Government Operations and Politics 00 2007-01-11 Introduced in House 2007-10-16T15:04:20Z Federal Customer Service Enhancement Act - Requires the Comptroller General and the Director of the Office of Management and Budget (OMB) to jointly develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.

Requires the head of each agency to: (1) collect information from its customers regarding the quality of its services; (2) report to the Comptroller General on the information collected; (3) designate an employee as its customer relations representative to be responsible for implementing customer service standards.

Directs the Comptroller General to analyze each agency's customer service each year and report to the agency and Congress. Authorizes the Comptroller General to recognize an agency for exemplary customer service.

]]> 36 2007-07-23 Passed House amended 2007-10-16T15:04:36Z Federal Customer Service Enhancement Act - Requires the Director of the Office of Management and Budget (OMB) to develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.

Requires the head of each agency to: (1) collect information from its customers regarding the quality of its of customer services; and (2) include this information in its performance report to the President and Congress.

Requires the Director to report annually on the success of federal agencies in meeting the customer service performance measures and standards.

Requires the head of each agency to designate an employee as its customer relations representative to be responsible for implementing customer service standards.

Directs the Comptroller General to submit to the House Committee on Oversight and Government Reform and the Senate Committee on Homeland Security and Governmental Affairs a report analyzing the information reported by agencies on the quality of customer service. Requires such report to include: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) any recommendations the Comptroller General may have to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.

Authorizes the head of a federal agency to establish an awards program to pay a cash award to employees for demonstrated excellence in customer service.

]]> 01 2008-10-01 Reported to Senate with amendment(s) 2009-02-04T21:02:15Z Federal Customer Service Enhancement Act of 2008 - Requires the Director of the Office of Management and Budget (OMB) to prescribe guidance that establishes best practices to: (1) ensure that federal agencies are providing high quality customer service; and (2) monitor customer service quality at federal agencies.

Requires customer service standards to take into account: (1) existing agency standards; (2) information collected from agency customers; and (3) approaches for government-wide citizen contact actions described in the Citizens Service Levels Interagency Committee Report by the General Services Administration (GSA) or any subsequent report.

Requires the Director to: (1) prescribe guidance governing the implementation or updating of customer service standards and performance measures of agencies using such best practices and any specific customer service related principles applicable to individual agencies; and (2) issue an annual report on the success of agencies in meeting the standards for each of the five years after the date of enactment.

Requires each agency to: (1) implement standards and performance measures required by this Act; (2) submit information OMB may require on its customer service in relation to such standards and measures; and (3) ensure that standards are continuously improved and that appropriate contact information regarding customer service inquiries is available. Requires the standards to be publicly available on the website of each agency.

Directs the Comptroller General to report to specified congressional committees on: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) recommendations to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.

Authorizes the head of a federal agency to establish a program to pay cash awards to employees for demonstrated excellence in customer service.

]]> Federal Customer Service Enhancement Act of 2008 Display Title Federal Customer Service Enhancement Act of 2008 Short Titles as Introduced Federal Customer Service Enhancement Act Short Titles as Reported to Senate Federal Customer Service Enhancement Act of 2008 S Senate Short Titles as Passed House Federal Customer Service Enhancement Act H House Official Title as Introduced To require the establishment of customer service standards for Federal agencies. Reported to Senate 2008-10-01T04:00:00Z Referred in Senate 2007-07-24T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-110hr404rfs/xml/BILLS-110hr404rfs.xml Engrossed in House 2007-07-23T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-110hr404eh/xml/BILLS-110hr404eh.xml Introduced in House 2007-01-11T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-110hr404ih/xml/BILLS-110hr404ih.xml 2008-10-01 Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.